n NISM Certifications
X NISM Series X
Medium

Which body sets the standards for customer service in banking?

Practice question from NISM Series XA- Investment Adviser (Level 1) Mock Test 6 — bank. The correct answer is highlighted below with a full explanation.

Options

  1. A

    RBI

  2. Banking Codes and Standards Board of India (BCSBI)

    Correct answer

  3. C

    SEBI

  4. D

    IRDAI

Why this is the answer

BCSBI is responsible for setting customer service benchmarks for banks.

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