n NISM Certifications
NSM General NISM
Medium

When should you use tactical mirroring in a conversation?

Practice question from B1 Intermediate Session 8 — bank. The correct answer is highlighted below with a full explanation.

Options

  1. A

    Only at the end of the discussion

  2. B

    When presenting product features

  3. When the client expresses objections or strong statements

    Correct answer

  4. D

    After closing the sale

Why this is the answer

Mirroring is most effective when clients express concerns, as it encourages them to खुल up and reveal deeper reasoning.

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