n NISM Certifications
NSM General NISM
Medium

What makes "true listening" particularly powerful when handling client objections?

Practice question from Test Your Knowledge — bank. The correct answer is highlighted below with a full explanation.

Options

  1. A

    It helps you prepare your counter-argument faster

  2. It's rare and builds rapport while revealing what's truly holding clients back

    Correct answer

  3. C

    It allows you to interrupt with solutions quickly

  4. D

    It makes clients feel obligated to invest

Why this is the answer

True listening—giving full attention without interrupting—is uncommon but incredibly effective. It not only builds strong rapport but also helps you discover the real concerns beneath surface-level objections. This understanding allows you to address actual issues rather than assumed ones, making your responses more relevant and persuasive.

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