n NISM Certifications
NSM General NISM
Medium

What is the primary goal of adding psychological techniques to LAER?

Practice question from B1 Intermediate Session 8 — bank. The correct answer is highlighted below with a full explanation.

Options

  1. A

    Increase product knowledge

  2. B

    Speed up client decisions

  3. Deepen emotional understanding and influence

    Correct answer

  4. D

    Reduce client interaction time

Why this is the answer

Influence improves when emotional drivers are understood. Psychological tools help uncover hidden fears and motivations beyond surface-level listening.

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