n NISM Certifications
NSM General NISM
Medium

What are the five major indicators of service quality according to the SERVQUAL approach?

Practice question from IC 38 Mock Test 12 — bank. The correct answer is highlighted below with a full explanation.

Options

  1. A

    Accuracy, speed, cleanliness, reliability, and empathy

  2. B

    Responsiveness, trust, competence, empathy, and tangibles

  3. Empathy, responsiveness, reliability, assurance, and tangibles

    Correct answer

  4. D

    Reliability, professionalism, accuracy, responsiveness, and trust

A full explanation for this question is being written. In the meantime, the correct answer is highlighted above.

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