n NISM Certifications
NSM General NISM
Medium

What are the five major indicators of service quality?

Practice question from IC 38 Mock Test 6 — bank. The correct answer is highlighted below with a full explanation.

Options

  1. A

    Customer lifetime value, body language, reliability, responsiveness, empathy

  2. B

    Customer satisfaction, reliability, empathy, tangibles, ethical behavior

  3. Reliability, responsiveness, assurance, empathy, tangibles

    Correct answer

  4. D

    Customer satisfaction, assurance, ethical behavior, body language, empathy

A full explanation for this question is being written. In the meantime, the correct answer is highlighted above.

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