Options
- A
Customer lifetime value, body language, reliability, responsiveness, empathy
- B
Customer satisfaction, reliability, empathy, tangibles, ethical behavior
-
Reliability, responsiveness, assurance, empathy, tangibles
Correct answer
- D
Customer satisfaction, assurance, ethical behavior, body language, empathy
Test yourself for real
Take a full General NISM mock test.
Same duration, same weighting, same difficulty distribution as the real exam — with explanations on every question.