n NISM Certifications
X NISM Series X
Medium

Ms. Protima has made a complaint with the customer redressal department of a bank. For how many days should she wait before she escalate to the complaint to next level?

Practice question from NISM Series XA- Investment Adviser (Level 1) Mock Test 6 — bank. The correct answer is highlighted below with a full explanation.

Options

  1. A

    15 days

  2. 30 days

    Correct answer

  3. C

    45 days

  4. D

    60 days

Why this is the answer

Banks are expected to resolve complaints within 30 days; beyond that, escalation is possible.

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