n NISM Certifications
VII NISM Series VII
Medium

In case a complaint is filed by an investor, the matter should be resolved at the branch or firm level depending on the nature of the ______.

Practice question from NISM Series VII Mock Test 5 — bank. The correct answer is highlighted below with a full explanation.

Options

  1. A

    Investor

  2. B

    Firm manager

  3. C

    Branch head

  4. Complaint

    Correct answer

Why this is the answer

Resolution level (branch or firm) depends on the complaint type. Firms must designate an email ID for grievance registration and resolution.

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