n NISM Certifications
NSM General NISM
Medium

According to the LAER approach, what should you do immediately after listening to a client's objection?

Practice question from B7-S5 Client Interactions — bank. The correct answer is highlighted below with a full explanation.

Options

  1. Acknowledge and validate their feelings genuinely

    Correct answer

  2. B

    Ask them why they feel that way

  3. C

    Respond with a solution right away

  4. D

    Present statistical evidence to counter their concern

A full explanation for this question is being written. In the meantime, the correct answer is highlighted above.

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